Privacy Policy

At Olive Grove Kitchen, operated by OGGI LIMITED, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how long we keep it, and the choices available to you when using our website or placing an order.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Olive Grove Kitchen is operated by:

OGGI LIMITED
161 London Road
Leicester
England
LE2 1EG

Email: food@olivegrovekitchen.co.uk

We provide freshly prepared Mediterranean meals for collection and local delivery within our service area.

2. Information We Collect

Information You Provide

• Full name
• Email address
• Telephone number
• Delivery or collection details
• Billing information
• Order details
• Messages submitted through our contact form

Automatically Collected Information

When visiting our website, certain technical information may be collected automatically, including:

• Device type
• Browser type
• IP address
• Pages viewed
• Date and time of access
• Website performance information

This information helps us improve website functionality and customer experience.

3. How We Use Your Information

Your information may be used to:

• Prepare and process food orders
• Arrange local delivery or collection
• Confirm order details
• Respond to enquiries
• Provide customer support
• Improve our website and services
• Prevent misuse of our services
• Meet legal and accounting obligations

We only collect information that is reasonably necessary for these purposes.

4. Order Information

When an order is placed, we use the information provided to:

• Prepare your selected meals
• Confirm your order
• Arrange collection or local delivery
• Contact you if clarification is required
• Keep an accurate record of completed orders

Please ensure that the information provided during checkout is accurate and up to date.

5. Communication

If you contact us by email, telephone or through our contact form, we may retain the conversation to:

• Respond to your enquiry
• Improve customer service
• Resolve follow-up questions

Customer correspondence is normally retained for up to 12 months after the conversation has concluded unless a longer retention period is required by law.

6. Cookies

Our website may use cookies to:

• Remember website preferences
• Improve browsing performance
• Measure website usage
• Maintain website security

Most web browsers allow cookies to be managed or disabled through browser settings. Disabling cookies may affect certain website features.

7. Data Storage

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Unauthorised disclosure

Access to customer information is limited to individuals who require it to provide our services.

8. Data Retention

We retain information only for as long as reasonably necessary.

Typical retention periods include:

• Order records: up to 6 years
• Customer enquiries: up to 12 months
• Contact form submissions: up to 12 months
• Delivery information: up to 12 months
• Marketing preferences: until you unsubscribe or request removal
• Website analytics: generally up to 26 months

Information that is no longer required is securely removed or anonymised where appropriate.

9. Sharing Information

We do not sell or rent personal information.

Information may only be shared where reasonably necessary to:

• Complete your order
• Arrange local delivery
• Maintain website services
• Meet legal or regulatory obligations

Any third parties involved are expected to process information only for the services they provide.

10. Marketing Communications

If you choose to receive promotional emails or updates, you may unsubscribe at any time using the unsubscribe option included within the communication or by contacting us directly.

Requests to stop receiving marketing communications are generally processed within 10 business days.

11. Children’s Privacy

Our website and services are intended for individuals aged 18 years or older or those placing orders under the supervision of a parent or legal guardian.

We do not knowingly collect personal information from young children.

12. Your Choices

You may contact us to:

• Request access to your personal information
• Correct inaccurate information
• Update your contact details
• Request deletion of information where appropriate
• Withdraw marketing consent

Identity verification may be required before certain requests are completed.

Where applicable, requests are generally responded to within 30 days.

13. Third-Party Links

Our website may occasionally contain links to external websites for customer convenience.

We are not responsible for the privacy practices or content of websites operated by third parties. We encourage users to review the privacy policies of any external websites they visit.

14. Website Security

We regularly monitor our website and apply reasonable measures designed to maintain:

• Secure website operation
• Reliable customer access
• Protection of submitted information

Although reasonable safeguards are implemented, no online transmission or storage method can be guaranteed to be completely secure.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, operational practices or legal requirements.

Any updated version becomes effective immediately upon publication on this website.

16. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.