Terms & Conditions

Welcome to Olive Grove Kitchen, operated by OGGI LIMITED. These Terms & Conditions explain how our website and services operate. By accessing our website or placing an order, you agree to these Terms & Conditions.

Our aim is to provide a simple, transparent and enjoyable ordering experience for every customer.

1. About Us

Olive Grove Kitchen is operated by:

OGGI LIMITED
161 London Road
Leicester
England
LE2 1EG

Telephone: +44 (0)116 249 1836

Email: food@olivegrovekitchen.co.uk

We prepare freshly made Mediterranean meals for local delivery and customer collection.

2. Using Our Website

You may use our website to:

• Browse our menu
• Place food orders
• Arrange collection or local delivery
• Contact our team
• Learn about our services

You agree to use the website lawfully and respectfully.

3. Menu Information

We make every effort to present accurate descriptions of our dishes.

As meals are freshly prepared, there may occasionally be small variations in:

• Appearance
• Portion presentation
• Garnishes
• Seasonal ingredients

These variations do not affect the overall quality or intended style of the dish.

4. Prices

All prices displayed on our website are shown in Pound Sterling (£).

Prices include applicable taxes where required.

Prices may be updated periodically without prior notice. Any changes will not affect orders that have already been confirmed.

5. Placing an Order

Orders may be placed through our website during available ordering hours.

Before submitting your order, please ensure that:

• Your contact details are correct.
• Delivery or collection information is accurate.
• Your selected items are correct.
• Any dietary information has been provided where appropriate.

Once your order has been received, preparation will begin according to our normal kitchen schedule.

6. Preparation Time

Every meal is prepared fresh after your order has been confirmed.

Estimated preparation times are provided as guidance only and may vary depending on:

• Kitchen activity
• Order size
• Menu selection
• Seasonal demand

We always aim to prepare orders as efficiently as possible.

7. Collection Orders

Customers selecting collection should arrive during the agreed collection period.

If you expect to arrive later than planned, please contact us where possible.

Prepared meals are intended to be collected promptly to help maintain their quality.

8. Local Delivery

We provide free local delivery within our normal service area surrounding:

161 London Road, Leicester, England, LE2 1EG

Delivery availability may vary depending on:

• Distance
• Operating hours
• Weather conditions
• Temporary operational requirements

Estimated delivery times are provided as guidance and may occasionally vary.

9. Catering & Group Orders

We welcome larger food orders for gatherings and events.

Advance notice helps us prepare larger orders efficiently.

Preparation schedules for catering orders may differ from standard customer orders depending on order size.

10. Food Allergens & Dietary Requirements

Our kitchen prepares dishes containing ingredients that may include common allergens such as:

• Milk
• Eggs
• Wheat / Gluten
• Fish
• Shellfish
• Soy
• Sesame
• Mustard
• Tree Nuts

If you have any food allergies or dietary requirements, please contact us before placing your order.

Although we take reasonable care during food preparation, our kitchen handles a variety of ingredients and we cannot guarantee the complete absence of cross-contact.

11. Customer Information

Customers are responsible for providing accurate information when placing an order, including:

• Name
• Telephone number
• Email address
• Delivery address (where applicable)
• Collection details

Incorrect information may affect our ability to complete your order efficiently.

12. Website Availability

We aim to keep our website available at all times.

Occasionally, temporary interruptions may occur due to:

• Scheduled maintenance
• Software updates
• Technical improvements
• Unexpected technical issues

We work to restore normal service as quickly as reasonably possible.

13. Intellectual Property

All content available on this website, including:

• Text
• Photographs
• Graphics
• Logos
• Design elements
• Menu descriptions

remains the property of Olive Grove Kitchen or its respective content owners unless otherwise stated.

Content may not be reproduced or distributed without appropriate permission.

14. External Links

Our website may occasionally include links to external websites for customer convenience.

We are not responsible for the content, availability or privacy practices of external websites operated by third parties.

15. Limitation of Liability

We take reasonable care in preparing our meals and maintaining our website.

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses resulting from circumstances beyond our reasonable control, including temporary service interruptions or operational delays.

Nothing in these Terms & Conditions limits or excludes any rights that cannot legally be limited or excluded under applicable law.

16. Privacy

Personal information is handled in accordance with our Privacy Policy and Cookie Policy.

These policies explain how customer information is collected, used and protected while using our website.

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, operational practices or applicable legal requirements.

Any revised version becomes effective immediately upon publication on this website.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.