Delivery & Collection Policy

At Olive Grove Kitchen, operated by OGGI LIMITED, we prepare every meal fresh after an order has been confirmed. This Delivery & Collection Policy explains how our local delivery and collection services operate to help provide a smooth and reliable experience for every customer.

1. Service Area

We currently provide free local delivery within our regular service area surrounding:

161 London Road, Leicester, England, LE2 1EG

Our delivery area generally includes nearby neighbourhoods and surrounding locations, including:

• Leicester City Centre
• Stoneygate
• Clarendon Park
• Highfields
• Evington
• Knighton
• West End
• Aylestone
• Oadby
• Wigston
• Spinney Hills
• Humberstone (selected areas)
• Braunstone (selected areas)

Delivery availability may vary depending on the delivery address and operational capacity.

If you are unsure whether your address is within our delivery area, please contact us before placing your order.

2. Delivery Charges

We are pleased to offer free local delivery within our normal service area.

No additional delivery fee is charged for eligible addresses within our standard delivery zone.

3. Delivery Hours

Deliveries are available during our normal operating hours.

Typical delivery hours are:

• Monday – Thursday
  11:30 AM – 9:30 PM
• Friday – Saturday
  11:30 AM – 10:30 PM
• Sunday
  12:00 PM – 8:30 PM

Delivery availability may occasionally vary during periods of high demand or operational requirements.

4. Preparation Time

Every meal is prepared fresh after your order has been confirmed.

Estimated preparation times are generally:

• Standard meals: 20–30 minutes
• Larger orders: 30–45 minutes
• Catering or group orders: preparation time confirmed when the order is accepted

Preparation times are estimates and may vary depending on kitchen activity and order size.

5. Estimated Delivery Time

After preparation has been completed, estimated delivery times are generally:

• Nearby addresses: 20–40 minutes
• Surrounding delivery areas: 30–50 minutes

Delivery times are estimates and may vary due to:

• Traffic conditions
• Weather
• Order volume
• Road conditions
• Local events

We appreciate your understanding if occasional delays occur.

6. Collection Service

Customers may also choose to collect their order from:

Olive Grove Kitchen
161 London Road
Leicester
England
LE2 1EG

Collection allows customers to pick up freshly prepared meals during business hours.

7. Collection Instructions

When collecting an order, please:

• Bring your order confirmation where available.
• Arrive during the agreed collection period.
• Collect your order promptly after notification.

Prompt collection helps maintain the quality and freshness of your meal.

8. Delivery Information

To help ensure successful delivery, please provide:

• Full name
• Valid telephone number
• Complete delivery address
• Any useful delivery instructions

Accurate information helps us complete your delivery efficiently.

9. Delivery Attempts

If we experience difficulty completing a delivery, we will make reasonable efforts to contact you using the telephone number or email address provided with your order.

If we are unable to reach you after reasonable attempts, delivery may need to be rescheduled or the order may be returned to our kitchen where appropriate.

10. Address Changes

If you need to change your delivery address after placing an order, please contact us as soon as possible.

Address changes can usually be accommodated before preparation and dispatch.

Once an order has left our kitchen for delivery, address changes may no longer be possible.

11. Large Orders

We welcome larger meal orders for family gatherings, celebrations and business occasions.

To help us prepare larger orders efficiently, we recommend placing them at least 24 hours in advance whenever possible.

Some larger catering requests may require additional preparation time depending on the number of meals ordered.

12. Packaging

Meals are carefully packaged to help maintain freshness during transport.

Packaging may vary depending on the type of food ordered.

We recommend enjoying meals as soon as reasonably possible after delivery or collection for the best dining experience.

13. Customer Responsibilities

Customers are kindly asked to:

• Provide accurate contact information.
• Ensure the delivery address is complete.
• Be available to receive the order during the estimated delivery period.
• Notify us promptly if any order details require correction.

14. Service Availability

Our delivery and collection services may occasionally be adjusted due to:

• Severe weather
• Road closures
• Temporary operational requirements
• Public holidays
• Exceptional demand

If any significant changes affect your order, we will contact you using the details provided.

15. Policy Updates

We may update this Delivery & Collection Policy from time to time to reflect improvements to our services or operational changes.

Any revised version becomes effective immediately upon publication on this website.

16. Contact Us

If you have any questions regarding delivery or collection, please contact us.